Unified Billing Policy

Guidelines for billing, payments, cancellations, and refunds

Unified Billing Policy of Amphora Health

Ánfora Salud S.A.P.I. de C.V., hereinafter referred to as Amphora Health, is a health technology company providing the software platforms “Beluga Science” and “Vaquita EHR.” This billing policy has been carefully designed to meet the needs of our diverse clients by establishing clear guidelines for invoice issuance, payment terms, billing methods, cancellation policies, and service refunds.

1. Billing Process

To ensure the billing process is conducted efficiently, clients must send the required billing information to billing@anforasalud.com before the last day of each month. The email should include the following:

  • Company Name or Recipient Name
  • Tax ID (RFC)
  • Full Billing Address with ZIP Code
  • Tax Regime
  • CFDI Usage Code
  • Contact Information: Email and Phone Number
  • Recent Tax Status Certificate (no older than 3 months)

Once this information is received, we will generate and email the CFDI (Digital Tax Receipt) to the client.

For billing inquiries, clients may contact:

  • Email: billing@anforasalud.com
  • Phone or WhatsApp: +52 443-304-6300
  • Contact Area: Office of Finance and Administration (OFA)

2. Use of Vaquita EHR® and Beluga Science®

2.1. Membership Types

Amphora Health’s platforms offer different monthly membership tiers listed on their respective websites.
To enjoy the benefits, users must create an account at beluga.science or vaquitaehr.com and complete the membership payment using a debit card, credit card, or PayPal.

2.2. Payment Methods

  • Memberships are purchased through subscription on our platforms. Clients can pay monthly or annually. Payments are processed via OpenPay using credit/debit cards (Visa, MasterCard, American Express, Carnet), bank transfers, or PayPal, and will recur automatically unless canceled.
  • Charges are made automatically using the selected payment method.
  • Clients are responsible for keeping their payment details accurate and up to date.

2.3. Invoicing

  • Monthly memberships: Invoices are issued at the end of each month.
  • Annual memberships: A single invoice is issued in the month of purchase.

Issuer information for Amphora Health invoices:

  • Name: ANFORA SALUD
  • RFC: ASA200624IT7
  • Address: Batallón Independencia 80, Col. Chapultepec Norte, ZIP 58260, Morelia, Michoacán, Mexico

2.4. Proportional Billing

If a client purchases additional memberships mid-month, the billing adjustment will be reflected on the next billing cycle.

2.5. Cancellation Policy

Clients may cancel at any time. However, no refunds will be issued for unused subscription periods.
It is the client’s responsibility to cancel their membership before the next automatic billing date.

2.6. Unified Privacy Policy

For how personal data is handled, clients should refer to Amphora Health’s Unified Privacy Policy, available on the platforms mentioned above.

3. Consulting Services

3.1. Contracts and Pricing

  • Contract: All consulting services require a signed agreement between Amphora Health and the client.
  • Pricing: Fees depend on the type of consulting and are specified in the contract.

3.2. Payment Methods

  • Single Payment: Clients may pay the full amount in one transaction.
  • Installments: Clients may opt to pay in multiple installments over an agreed period.
  • If payment is not received within 15 days of the due date, service may be suspended until payment is regularized.

3.3. Consulting Invoice Issuance

  • Invoices will be issued based on the terms defined in the contract—either a single invoice or periodic ones.
  • Invoices will be sent electronically to the email address designated by the client.
  • Payment must be made within 30 calendar days of the invoice date unless otherwise specified in the agreement.